The Decline and Fall of IBM

IBM is in serious trouble. Big Blue, as the company is known, tends to rely on magical thinking for its success, but that magic ran out a long time ago. The trouble began back in the 1990s and IBM had to hire, for the first time, an outside CEO. Lou Gerstner saved the day, pushing IBM into services with spectacular results, but not without consequence. As services became commoditized, IBM could co...