Customer Service Skills
A customer walks in, or calls, or leaves a review, and in a few seconds forms an opinion about your whole business. Most of that opinion comes from small moments: how they were greeted, whether they felt heard, what you said when something went wrong. Customer Service Skills is a warm, practical handbook for small business owners, managers and front-line staff in retail, restaurants, medical offic...
A customer walks in, or calls, or leaves a review, and in a few seconds forms an opinion about your whole business. Most of that opinion comes from small moments: how they were greeted, whether they felt heard, what you said when something went wrong. Customer Service Skills is a warm, practical handbook for small business owners, managers and front-line staff in retail, restaurants, medical offic...
